Asked Questions (FAQ)
Your Questions, Answered
At Dukin Marketing LLC, we want to make your shopping experience as smooth and enjoyable as possible. Below, we’ve compiled answers to the most common questions about our products, ordering process, shipping, returns, and more. If you don’t find the answer you’re looking for, our customer service team is here to help at vannamwru@gmail.com or +84987946961.
General Questions
Q: What is Dukin Marketing LLC?A: Dukin Marketing LLC is a fashion retailer based in Albuquerque, New Mexico, offering high-quality men’s, women’s, and swimwear collections. Our mission is to provide stylish, durable, and affordable clothing to customers across the United States and internationally. Visit http://dukin.shop/ to explore our full range of products.
Q: Where are you located?A: Our headquarters is located at 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110. We operate primarily as an online retailer, serving customers worldwide.
Q: What types of products do you sell?A: We specialize in men’s and women’s clothing, as well as swimwear. Our collections include everything from casual wear and formal attire to vibrant, comfortable swimsuits designed for style and performance.
Ordering and Payment
Q: What payment methods do you accept?A: We accept payments via Stripe, which supports major credit/debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay. Our payment system is secure and user-friendly.
Q: Is it safe to shop on your website?A: Absolutely. We use Stripe, a trusted payment platform with advanced encryption and PCI-DSS compliance, to ensure your payment information is secure. We never store your payment details on our servers.
Q: Can I modify or cancel my order?A: If you need to modify or cancel your order, please contact us as soon as possible at vannamwru@gmail.com or +84987946961. We’ll do our best to accommodate your request, but please note that orders cannot be modified or canceled once they have been shipped.
Shipping and Delivery
Q: Where do you ship?A: We ship to customers across the United States and internationally. Visit our Shipping Policy for detailed information on shipping options and costs.
Q: How long does shipping take?A: Shipping times vary depending on your location and selected shipping method. Domestic orders typically arrive within 5-10 business days, while international orders may take 10-20 business days, depending on customs processes.
Q: How can I track my order?A: Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on the carrier’s website.
Returns and Refunds
Q: What is your return policy?A: We offer a 30-day return policy for eligible items. Items must be unused, unworn, and in their original condition with tags and packaging intact. Please refer to our Refund and Return Policy for detailed instructions.
Q: How long does it take to process a refund?A: Refunds are processed within 5-7 business days of receiving your return. The refund will be issued to your original payment method via Stripe, and it may take an additional 3-10 business days to appear in your account.
Q: Who pays for return shipping?A: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item, in which case we’ll cover the cost.
Product Questions
Q: How do I choose the right size?A: We provide detailed sizing guides on our website for each product. If you’re unsure about sizing, contact our customer service team for personalized assistance.
Q: Are your products sustainable?A: We’re committed to sustainability and strive to use eco-friendly materials and processes whenever possible. Our goal is to create fashion that’s kind to both you and the planet.
Q: Can I order custom or personalized items?A: Currently, we do not offer custom or personalized items. However, we’re always exploring new ways to serve our customers, so stay tuned for updates!
Contact Us
Q: How can I contact you?A: You can reach us via:
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Email: vannamwru@gmail.com
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Phone: +84987946961
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Website: http://dukin.shop/
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Address: 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110
Our team is here to assist with any questions or concerns you may have.