Refund and Return Policy

Shop with Confidence at Dukin Marketing LLC

At Dukin Marketing LLC, we want you to love every purchase you make from our men’s, women’s, and swimwear collections. We understand that sometimes a product may not meet your expectations, which is why we’ve designed a clear, fair, and hassle-free refund and return policy. Our goal is to ensure you can shop with confidence, knowing that we’re here to make things right if something isn’t perfect.

This policy outlines the steps for returning or exchanging items, the conditions under which refunds are issued, and how we process refunds quickly and securely using Stripe. Whether you’re shopping from the United States or internationally, we’re committed to making the return process as smooth as possible.

Our Commitment to You

At Dukin Marketing LLC, customer satisfaction is our top priority. We stand behind the quality of our products, and we’re dedicated to ensuring you’re completely happy with your purchase. If for any reason you’re not satisfied, our refund and return policy is designed to provide a straightforward solution. Here’s what you can expect:

  • Flexible Return Window: We offer a generous return period to give you ample time to decide if your purchase is right for you.

  • Quick Refunds: Thanks to our partnership with Stripe, refunds are processed swiftly and securely, ensuring you receive your money back as soon as possible.

  • Easy Process: Our return process is simple and user-friendly, with clear instructions to guide you every step of the way.

  • Global Support: Whether you’re in Albuquerque, New Mexico, or halfway across the globe, our return policy applies to all customers, with clear guidelines for international returns.

Return Eligibility

To be eligible for a return or refund, your item must meet the following conditions:

  • Timeframe: Items must be returned within 30 days of delivery. This gives you plenty of time to try on your purchase and decide if it’s right for you.

  • Condition: Items must be unused, unworn, and in their original condition, with all tags and packaging intact. For swimwear, hygiene liners must remain in place.

  • Proof of Purchase: You’ll need to provide your order number or proof of purchase to process your return. This can be found in your order confirmation email or account on http://dukin.shop/.

Please note that certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged. If you’re unsure about the eligibility of your item, contact our customer service team at vannamwru@gmail.com or +84987946961 for assistance.

How to Return an Item

Returning an item to Dukin Marketing LLC is simple. Follow these steps to initiate a return:

  1. Contact Us: Reach out to our customer service team at vannamwru@gmail.com or +84987946961 to request a return. Provide your order number and a brief explanation of why you’re returning the item (e.g., wrong size, not as expected, etc.).

  2. Receive Return Instructions: We’ll provide you with a return authorization number and detailed instructions, including the return shipping address.

  3. Package Your Item: Securely package the item in its original packaging, ensuring all tags and accessories are included. Include a copy of your order confirmation or a note with your order number and return authorization number.

  4. Ship the Item: Send the package to our return address: 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110. We recommend using a trackable shipping method, as we’re not responsible for items lost in transit.

  5. Confirmation: Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.

Refund Process

Once your return is approved, we’ll issue a refund to your original payment method via Stripe. Here’s what you need to know about our refund process:

  • Processing Time: Refunds are typically processed within 5-7 business days of receiving your return. Depending on your payment provider, it may take an additional 3-10 business days for the refund to appear in your account.

  • Original Payment Method: Refunds will be issued to the same payment method used for the original purchase (e.g., credit/debit card, Apple Pay, Google Pay).

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item). Return shipping costs are the responsibility of the customer unless otherwise specified.

  • Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us immediately. We’ll cover the cost of return shipping and provide a full refund or replacement, depending on your preference.

International Returns

We proudly ship to customers worldwide, and our return policy extends to international orders. However, please note the following:

  • Return Shipping Costs: International customers are responsible for return shipping costs unless the return is due to an error on our part.

  • Customs and Duties: Any customs fees or import duties incurred during the return process are the responsibility of the customer. We recommend checking with your local customs office for details.

  • Return Address: All returns, including international ones, should be sent to: 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110.

If you have questions about international returns, our customer service team is here to assist. Contact us at vannamwru@gmail.com or +84987946961 for guidance.

Why Shop with Dukin Marketing LLC?

Our refund and return policy is just one part of what makes shopping with Dukin Marketing LLC a great experience. Here’s why customers trust us:

  • High-Quality Products: Our men’s, women’s, and swimwear collections are crafted with premium materials and innovative designs.

  • Secure Payments: We use Stripe to ensure your transactions are safe and secure, with support for Apple Pay, Google Pay, and major credit/debit cards.

  • Global Shipping: We deliver to customers across the United States and internationally, with reliable and trackable shipping options.

  • Dedicated Support: